FAQ – Frequently Asked Questions
📦 Shipping
- Stories of Wonder ships within the United States only
- Processing time: 1–3 business days before shipment
- Estimated delivery: 3–7 business days after processing
- Shipping costs are calculated at checkout based on your order and address
- Free shipping on US orders over $100
🔄 Returns & Refunds
- All sales are generally final. Returns are not accepted.
- If you believe your situation warrants an exception, a petition may be submitted within 14 days of purchase.
- To start a petition, send an email to info [at] storiesofwonder [dot] com with your receipt/proof of purchase.
- Damaged, defective, or incorrect items are the primary reason a petition may be approved.
- Items sent back without initiating a petition first will not be accepted.
- Affiliate products (Bookshop.org, Libro.fm, Weightless Books): contact those partners directly for their return policies.
🗓️ Events
- Stories of Wonder attends festivals, conventions, markets, and conferences as a vendor throughout the year.
- Upcoming events are listed on the Events page. Follow on Threads @storiesofwonder.bookshop for announcements.
- Some events are ticketed; check the event listing for details.
📬 Contact & Order Status
- Reach Stories of Wonder by email at info [at] storiesofwonder [dot] com. Responses are sent within 1–2 business days.
- Order status can be checked using the link in your confirmation email.
- For Printful orders, tracking is sent separately once the item ships.